Itivedam – a brand owned by Sanskrit Ayurveda Pvt Ltd is committed to providing high-quality Ayurvedic products and ensuring customer satisfaction. Please read our policy carefully before making a purchase.

1. Return Policy

• Update: Products are non-returnable.
• Due to the nature of Ayurvedic and healthcare products, we cannot accept returns once the order has been delivered.
• We strongly recommend reviewing product details and consulting with our team (if required) before purchasing.

2. Refund Policy

• Refunds will only be issued in the following cases:
• You received a product that is damaged in transit.
• You received the wrong product compared to what you ordered.
• Your order was cancelled by us before dispatch.
• In such cases, please notify us within 48 hours of delivery with supporting pictures/videos as proof.
• Refunds, once approved, will be processed to your original payment method within 7–10 business days.

3. Contact Us

If you face any issues with your order, please contact our support team:

• Email: customercare@itivedam.com
• Phone: +91 8881116996

We are here to assist you and ensure a smooth shopping experience.